You have the right to return your purchase within 28 days of receipt of goods. If you wish to return a product, you must inform us prior to return and receive acknowledgement from us of the return. Goods must be returned in their original condition and original packaging to the address given on the website. Refund may be declined or 25-50% fee may applied if above conditions are not met, decision will be made by the manager based on their discretion. Shipping will not be refunded for any unwanted goods. If you choose to return products, it is your responsibility to contact a transport company and pay the return transport costs.
When returning products you must send in original packaging, securely wrapped and include our delivery reference on the box.
All items must be returned unused, resaleable and boxed as new in the original packaging to qualify for a refund. Gazebo Ireland will not accept responsibility for goods that have been damaged or lost in transit which may determine the course of action for the refund. We recommend that you use a delivery service with tracking and insure the return. You are responsible for the goods until they reach us. Once sent back, we will inspect the item within 7 working days. If we conclude it has a manufacturing fault, we will either send a replacement or refund the full amount paid (less shipping costs). Items collected must be unused and boxed as new and must not show any signs of misuse or intentional damage. Refunds will be paid via the original payment method and will take between 5-10 days to process and arrive in your account.
Excluded from the right of return are white and cream gazebo sets, canopy or side walls purchased separately, spare parts and accessories any customised, branded or personalised goods (e.g. products made by order or customised products).